How do you measure the return on event marketing?

On three levels. Direct output: how many people came, what was the Net Promoter Score, how many leads from the event. Behavioural change: are staff more active, have customer relationships deepened? Measure at three to six months. Brand perception: are you seen more as an authority?

The mistake: measuring return only at level 1 and writing the event off as 'nice but expensive'.

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